IndusInd Bank Customer Care: Credit Card Complaint Number, Email and Grievance Redressal Steps (2026)
News
by
Wisor
A charge on your IndusInd credit card you don't recognise. A cancellation request that's going nowhere, a fee that should have been reversed, or a card you were sold on promises that didn't hold up. You've called IndusInd customer care, and you're still waiting.
IndusInd Bank has a three-level grievance process, with a dedicated email for credit card escalations and named officers at Levels 2 and 3. Here's how to raise an IndusInd credit card complaint and escalate it, step by step.
IndusInd credit card customer care: quick contacts
What you need | Contact |
|---|---|
IndusInd customer care (India) | 1860 267 7777 |
Toll-free number for banking and credit cards | 1800 266 0447 |
From outside India | +91 22 6857 7777 or 022 4220 7777 |
Credit card escalation email ID | Premium.care@indusind.com |
Credit card cancellation | Creditcard.closure@indusind.com, or call 1860 267 7777 |
Credit card mis-selling helpline | 1860 267 7777 |
Level 2: Nodal Officer | nodal.officer@indusind.com |
Level 3: Principal Nodal Officer | pno@indusind.com or (022) 6155 3705 |
Online complaint | "Lodge a Complaint" on the IndusInd grievance redressal page |
Card fraud | Report it to IndusInd straight away ("Report an unauthorised transaction" on its grievance page), then also on the National Cyber Crime Helpline, 1930 |
How to raise an IndusInd credit card complaint: step by step
Step 1 (Level 1): Submit your complaint
Call: 1860 267 7777, or the toll-free number 1800 266 0447 (from outside India: +91 22 6857 7777 or 022 4220 7777)
Email: Premium.care@indusind.com for credit card issues
Online: "Lodge a Complaint" or "Online Dispute Resolution" on IndusInd's grievance redressal page
Fraud: use "Report an unauthorised transaction" on the same page
Branch: any IndusInd branch
Note down your complaint number. IndusInd asks you to share it at every later level.
Step 2 (Level 2): Escalate to the Nodal Officer
If the resolution at Level 1 doesn't meet your expectations, escalate to IndusInd's Nodal Officer (Grievance Redressal Officer) for banking, cards and third-party products:
Email: nodal.officer@indusind.com
Online: "Lodge a Complaint" on the grievance page, quoting your previous complaint number
Post: Nodal Officer, IndusInd Bank, OPUS Center, 47, Central Road, Opp. Tunga Paradise Hotel, MIDC, Andheri (East), Mumbai – 400093
Step 3 (Level 3): Escalate to the Principal Nodal Officer
If the resolution at Level 2 doesn't meet your expectations, escalate to IndusInd's Principal Nodal Officer:
Email: pno@indusind.com
Phone: (022) 6155 3705
Post: Principal Nodal Officer, IndusInd Bank, OPUS Center, 47, Central Road, Opp. Tunga Paradise Hotel, MIDC, Andheri (East), Mumbai – 400093
Share every earlier complaint number and attach IndusInd's replies.
If IndusInd decides to reject your complaint fully or partly, RBI rules require its Internal Ombudsman to review it before the final reply. That happens inside the bank; you don't need to apply for it.
Step 4: Go to the RBI Ombudsman
If IndusInd hasn't resolved your complaint within 30 days, or you're not satisfied with its final reply:
Online: cms.rbi.org.in, where you can also track your complaint
Email: crpc@rbi.org.in
Help line (not for filing): 14448
Post: Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
You must file within 90 days of the bank's timeline expiring or its last reply, whichever is later. It's free, and you don't need a lawyer or an agent.
What changed with the RBI Ombudsman in July 2026
The Reserve Bank – Integrated Ombudsman Scheme, 2026 replaced the 2021 scheme from 1 July 2026:
2021 scheme | 2026 scheme | |
|---|---|---|
Deadline to go to the Ombudsman | Within a year | Within 90 days of the bank's timeline expiring or its last reply, whichever is later |
Compensation for consequential loss | Up to ₹20 lakh | Up to ₹30 lakh |
Compensation for time, expenses and harassment | Up to ₹1 lakh | Up to ₹3 lakh |
Your rights on common IndusInd credit card complaints
Problem | What the RBI rules say |
|---|---|
Card not closed after you asked | The bank must close it within 7 working days of your request (once dues are cleared), or pay you ₹500 a day until it's closed |
Unauthorised transaction | Report it within 3 working days of the alert and your liability is zero |
Card charged but merchant not paid | POS and online card payments must be reversed within T+5 days, or the bank pays ₹100 for every day of delay |
Changes to charges | The bank must tell you at least 30 days before a change in charges takes effect |
How to write an IndusInd complaint that gets resolved
Your name, registered mobile number and email
The last 4 digits of your IndusInd credit card
Transaction date, amount and reference number
Every earlier complaint number, with copies of IndusInd's replies
What went wrong, and the exact fix you want ("reverse the ₹500 annual fee charged on 3 September", not "fix my bill")
Statements, SMS alerts and screenshots as proof
FAQs
What is the IndusInd credit card customer care number?
1860 267 7777 from India, or the toll-free number 1800 266 0447. From outside India, call +91 22 6857 7777 or 022 4220 7777.
What is the IndusInd credit card complaint email ID?
For credit card escalations, email Premium.care@indusind.com. For card cancellations, email Creditcard.closure@indusind.com.
What is the IndusInd Bank Nodal Officer email ID?
nodal.officer@indusind.com. If you're still not satisfied after the Nodal Officer's response, email the Principal Nodal Officer at pno@indusind.com or call (022) 6155 3705.
How do I cancel my IndusInd credit card?
Email Creditcard.closure@indusind.com or call 1860 267 7777. Under RBI rules, the bank must close your card within 7 working days of your request once your dues are cleared.
How do I complain about IndusInd credit card mis-selling?
Call IndusInd's credit card mis-sell helpline on 1860 267 7777, or lodge a complaint on its grievance redressal page.
How long do I have to go to the RBI Ombudsman?
Within 90 days from when IndusInd's response timeline expires or from its last reply, whichever is later.
